THANK YOU, THANK YOU, THANK YOU!!! - Service for my Grandma Beatrice Jones
I cannot thank you enough for the magnificent job your staff did for my grandmother’s home going services on Monday.
Your service was impeccable, proficient, comforting and encouraging….from the time we walked into the door on Tuesday April 13th to the actual service on April 19th. I can truly say that the staff at HKH is second to none…
I have been to quite a few funeral services over my lifetime and have not seen the level of professionalism that you all have exhibited to us. From the young man who came to get my Grandmother from the convalescent home, to the person who opened the door for us as we came to your offices, to Howard, not counting it robbery to come and sit with us and talk to us, making sure everything was in order, to Jerry walking us through all of the pricing and funeral arrangements, to Orcella really being so kind and gentle and loving and explaining things to us, to Pastor Steve Harvin for being there as a source of comfort…with his special anointing to make you smile and even laugh in the midst of the sorrow….to Eld Burgess even as he ministered to my mother as he drove the family vehicle…to the many names that I do not know…. you all were awesome.
The way you handled the crowds, kept everyone moving with such loving care, no one was rude nor disrespectful…just amazing….and THE BEST PART….was when Pastor Steve unfolded the blanket of my Grandmother and wrapped it around my mother….what a touch of class!!! I tell you….words couldn’t even express the gratitude for that gesture! It just shows more of your personalized service that really made us feel special.
I am really impressed by the level of excellence in which you operate. Believe me when I tell you that you have made an indelible mark on the city of Waterbury and on our family at large…there were many people who came up to me personally asking for your information…I gladly gave it to them…not that I am looking to go anywhere anytime soon, but dealing with you all have opened my eyes that I need to get my business in order…so I will be coming to see you to get my funeral arrangements in motion. We don’t like to talk about that kind of stuff, but as you all have opened my eyes, it is very necessary…
I can’t thank you enough for the genuine love that we felt! You all are some blessed people, anointed and appointed to do what you do! Although the circumstances weren’t what I personally would have chosen, I am glad to have made the acquaintance of each and everyone of you that I encountered.
You all will forever be etched in my heart for turning this difficult time into a joyful experience which I will never forget.
Again, thank you, thank you, thank you….
If you can personally thank Howard, Jerry, and Steve for me that would be so appreciated!!!
May God Richly bless you all!
Sincerely,
Alicia A. Sweat
203-419-6490






